Check some major responsibilities of a Sales Associate provided below.
Being able to remember customer’s preferences, keeping track of inventory and documenting needed paperwork is essential. Having a set system and schedule is helpful when it comes to your organizational skills in the workplace. Displaying these skills on your resume lets employers know that you have the capability of managing tasks and people effectively and efficiently.
Greeting customers, making small talk and listening to customer concerns and needs is vital in a customer service role. Having communication skills on your resume lets employers know you’re an effective communicator, both verbally and in writing. In your role as a sales associate, you will need to communicate effectively with customers, managers and co-workers. This is especially important when obstacles arise. Employers want to know that you’re capable of not only handling the situation but that you can also communicate effectively to resolve it.
Knowing how to problem-solve shows you are capable of quickly responding and solving obstacles when they arise. Being a great problem solver will help in situations when customers have complaints or concerns.
As a sales associate, you are part the company’s image or brand. It’s crucial then that you have outstanding people skills. Since your main job is interacting with customers, employers want to know that you’re an active listener, good communicator, empathetic and that you have a positive attitude. If a customer has a great shopping experience because of their interaction with you, they are more likely to return. By including interpersonal skills on your resume, you’re letting employers know that you can get along well with customers, managers, co-workers or vendors.
Regardless of your experience level, having great leadership skills is a must. Employers want to know that you can be an effective leader when needed. As with any other position, an effective leader is one who not only interacts well with others but can also take charge when problems arise.
The job roles of a Sales Associate vary depending upon his job profile. All the professionals working in Sales are divided into two categories namely business-to-Customers (B2C) and Business-to-Business (B2B). Those working in the Business-to-Customers (B2C) will be responsible for selling the products directly to the customers and those working in the Business-to-Business (B2B) will be responsible for selling products on a large scale to other smaller businesses. There are many job profiles available for a Sales Associate. Some of them are listed below.